Please contact us if your questions aren't fully answered on our FAQ page. We love hearing directly from you!
What is unique about Desi Local Co.?
We built Desi Local Co. to make buying Indian products from the US simple, transparent, and reliable.
We curate products directly from verified Indian brands and artisans and take responsibility for quality checks, shipping, customs coordination, and after-sales support. Our goal is to give you the same level of confidence you expect when buying from an American retailer and to open up access to authentic Indian products that are not easily available elsewhere.
Why should I shop on Desi Local Co.?
There are several reasons customers choose Desi Local Co.:
• Buyer Protection Program: Every purchase is protected if something goes wrong. Read more here.
• Quality Assurance: All our orders are checked for quality issues, damages, expiry dates or any other mismatch before dispatch.
• Transparent Pricing: All prices shown on our website are the final USD prices, which include the cost of shipping, tariffs, duties. Sales tax & discounts are applied on the checkout page before you submit payment.
• Trusted Shipping: We ship with reliable international partners such as Fedex, DHL, USPS and UPS.
• Customer Support: Our team is available to help you before, during, and after the purchase should you have any questions or need support.
Do I need an account to shop on Desi Local Co.?
No, you can shop and checkout without creating an account and you'll still have access to order updates and customer support. However, creating a free account on Desi Local Co. does allow you to receive a more personalized experience, with saved history and easier/faster access to orders or returns. Click here to create your free account!
Do you provide information about brands and artisans?
Yes. Each brand listed on Desi Local Co. has a detailed profile that shares their background, values, production practices, and commitment to ethical and sustainable manufacturing where applicable.
How do I place an order?
Placing an order is simple:
1. Browse products on the website.
2. Add items to your cart.
3. Enter your shipping and payment details.
4. Confirm your order securely.
You will receive an email confirmation once your order is placed.
Can I order a single item or multiple items?
There is no minimum order value and you receive free shipping on any order. You can purchase a single item or multiple items across different brands in one order.
What payment methods do you accept?
We accept major US debit and credit cards, PayPal, and other secure payment gateways. All transactions are encrypted and processed securely.
Is my payment information safe?
Yes. We use industry-standard encryption and work with PCI-compliant payment partners. Desi Local Co. does not store your card details on its servers.
How is shipping calculated?
Shipping is always free on Desi Local Co. When we show the final pricing to you, it includes the cost of shipping, customs duties and tariffs. Sales tax & discounts are applied on the checkout page before you submit payment.
Which shipping partners do you use?
We ship using trusted international carriers such as DHL, FedEx, UPS, and USPS to ensure reliable and trackable delivery.
How long does delivery take?
Delivery timelines vary based on the product and destination. We strive to deliver within 7 business days, and the estimated delivery dates are displayed on product pages and confirmed at checkout. Tracking details are shared once your order ships in an email confirmation.
Do you deliver across the United States?
Yes. We deliver to residential and commercial addresses across the United States.
What happens if my order is delayed, lost, or damaged?
If your order is delayed, lost, or arrives damaged, please contact our customer support team immediately. We will coordinate with the shipping partner and offer a replacement or refund where applicable.
What is Desi Local Co.'s Buyer Protection Program?
Our Buyer Protection Program ensures fair resolution if your order is lost, damaged, incorrect, or significantly different from what was shown online. You may be eligible for a refund, replacement, or store credit depending on the situation.
What is the inspection window for reporting issues?
You must report any issues within 72 hours of delivery. We may ask for photos or videos to investigate the issue properly.
What types of issues qualify for returns or refunds?
Qualifying issues include damaged products, incorrect items, missing items, significant quality mismatches, functional defects, and transit damage.
Who pays for return shipping?
If the issue is due to an error or defect, we cover any return shipping charges. If you wish to return the product for any other reason, the return shipping charges are borne by you but Desi Local Co. will provide a return shipping slip for you to send the item back to us. The return charges will be deducted from the refund that we will process back to your original payment method.
How long does it take to receive a refund?
Approved refunds are typically processed within 7–10 business days, depending on the payment method used.
Can I cancel or modify my order?
You can request cancellation or changes within 24 hours of placing your order. After this window, changes may not be possible if the order has entered processing or dispatch.
Do you offer exchanges?
Currently, we do not offer direct exchanges. If you experience an issue, please contact our support team and we will assist you with a return or replacement where applicable.
How can I contact customer support?
You can reach our customer support team by submitting a message on the Contact Us page. We are happy to assist with questions related to products, orders, shipping, returns, and payments.